At Uttarakhand Hill Stays, we strive to provide our guests with exceptional service and unforgettable experiences. We understand that circumstances may arise that necessitate the cancellation of a booking, and we aim to make the refund process as straightforward and transparent as possible. Please review our refund policy below:
- Cancellation Period: If you cancel your booking within the specified cancellation period, you may be eligible for a full or partial refund, depending on the property’s cancellation policy and the timing of your cancellation. The cancellation period varies depending on the property and the type of accommodation booked.
- Refund Eligibility: To be eligible for a refund, your cancellation must comply with the terms and conditions outlined in the property’s cancellation policy. Refunds are typically processed based on the original payment method used for the booking.
- Non-Refundable Bookings: Some bookings may be non-refundable, meaning that if you cancel your reservation, you will not be entitled to a refund. Non-refundable bookings are clearly marked at the time of booking, and guests are required to acknowledge this policy before confirming their reservation.
- Refund Processing Time: Refunds are typically processed within a specified timeframe after the cancellation request is approved. However, the exact processing time may vary depending on factors such as the payment method used and the policies of the financial institutions involved.
- Special Circumstances: In certain circumstances, such as natural disasters, medical emergencies, or other unforeseen events, exceptions to the standard refund policy may be considered. If you believe your situation warrants special consideration, please contact us as soon as possible, and we will do our best to assist you.
- Refund Requests: To request a refund, please contact our customer service team with your booking details and the reason for cancellation. We will review your request and process any eligible refunds in accordance with our refund policy and the terms and conditions of your booking.
Please note that the refund policy outlined above is general guidance and may be subject to change. We recommend reviewing the specific refund policy provided at the time of booking for the most accurate information.
If you have any questions or concerns regarding our refund policy or your eligibility for a refund, please don’t hesitate to contact us. We are committed to ensuring your satisfaction and will assist you with any inquiries you may have.
Thank you for choosing Uttarakhand Hill Stays. We appreciate your business and look forward to serving you in the future.